"Beautiful hotel and the staff were amazing they were so helpful. Only thing that was negative was the pillows as they were very soft but I'm sure if i had asked they may have had some firm ones. "

"All the staff were very friendly and everywhere was clean and tidy. If you were later than 09.00 am for breakfast, the choice was not so good than if you had turned up earlier, that was our feeling. The Saturday evening meal was not totally satisfactory because there was not enough staff and we booked a table at 20.30 but did not eat until 21.45. The server did his best but was over powered with the demands of trying to keep up with the orders. Maybe the kitchen staff were understaffed as...

"I got there at night and parked in the Roman Road car park. There wasn’t much signposting or lighting (or I didn’t see it!) so walking to the hotel felt a little tricky as I ended up walking on the road. Thankfully it wasn’t far. There was a bit of a long queue at check in, but that was understandable as lots of us from the conference were arriving at the same time. The staff were absolutely lovely and very welcoming, which set a nice tone for the stay. My room was on the 9th floor with a...

"Very good"

"The hotel was lovely. Clean. Generous with tea/coffee and biscuits 😋 the towels were nice and big. Very quiet. Great nights sleep and great base place for Cardiff city centre without paying extra! Would definitely stay again! "

"The staff at breakfast were very obliging , and well mannered."

"Comfy bed and great hot water but not a great deal of pressure. Staff were excellent and provided extra pillows and blankets. "

"Awesome experience "