Top Omni in Alpine, CA

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Top Alpine Hotel Reviews

Holiday Inn Express Hotel & Suites San Diego Otay Mesa by IHG

6/10 Okay

"The hotel was first off very far from the beaches which was poorly advertised with traffic took us abut an hour to get there and another back then the elevator is super old gets stuck and shakes and the staff assures you it's normal (it's not their fault they have it serviced but we got stuck in it with it beeping a couple times when we were too close to the doors) then our ac smelled like urine. We bought air freshener because they cleaned the filters and rather than pack up clothes for 6 people and move rooms after unpacking and being there for a day we decided to tough it out. Even the mattress on the pull put couch was too small and my daughters rolled out on tonthe metal bars because it did not reacg to the end! The good thing was the staff always accommodated us with towels and pillows after the cleaning crew came in and took them the next day. Sucked that they did not have a hot tub and that the pool was not attached to the hotel it was like a walk away from the hotel and the entire hotel had ONE WASHER AND DRYER ONE!!! that was awful. You literally had to time it. As much as the staff was friendly and helpful (best part of the the experience overall) I was super disappointed in our stay here for the price. Usually love holiday inn express too but this hotel needs some upgrades. And their staff needs some raises cause they're literally holding down the fort there"