"This is a really special hotel suffering from under-investment. The staff I met—from the front desk, to housekeeping, and the bar/restaurant—were all working hard. But there were never enough of them to make the place run smoothly. The beautiful property (ok, except the “modern wing,” where rooms are more akin to SROs) just isn’t being maintained lovingly. From a clogged shower drain, knicked up furniture, and broken glass louvered walls, to an inability to serve room service while hosting an...
"This is a really special hotel suffering from under-investment. The staff I met—from the front desk, to housekeeping, and the bar/restaurant—were all working hard. But there were never enough of them to make the place run smoothly. The beautiful property (ok, except the “modern wing,” where rooms are more akin to SROs) just isn’t being maintained lovingly. From a clogged shower drain, knicked up furniture, and broken glass louvered walls, to an inability to serve room service while hosting an...