Find 2 Star Hotels in Fitzrovia from SAR 448

"We wanted a property that was central to London so we could easily access shops, restaurants and bars. The location was absolutely spot on for what we needed but more than that, it was clean, superbly presented, the perfect space, comfortable and had everything we needed. Despite being in a central location the area was so quiet and felt very safe. From the booking, communication in preparation for our stay, the check in and access to the property process and the actual stay it has been...

"Accommodation was not clean. Hairs on floor and bathroom. Crumbs on counter top. Stains on couch. the carbon monoxide alarm went off during the night and there was no support either on site or by telephone. Had to open all windows and stay awake all night watching everyone. Very poor customer service from hotels.com. Had to leave accommodation and book a hotel for other nights. Refund request was refused."

"The check in process involved a spam-looking email asking for a lot of personal info and deposit—followed up with spam phone calls that felt like a shake down. I did not like processing payment outside of Expedia. There was no functioning shower (it wouldn’t come on at all!) and the tub only filled at a trickle. I emailed with property management several times but it was never resolved — after 3 nights without showering, we felt terrible!! Also, Warning!! This property is advertised as...

"Trying to get communication with this hotel was non existent. My family ended up in the mess dale of London with no where to stay . Alternative accommodation cost us over £400"

"Very clean great location. Loved the esthetic "