"I intended on checking in for one night. We had traveled for anEquestrian event and before we checked in, our horse fell ill and we had to return to our home. I called Expedia, with whom I booked the reservation, and asked if I could have acredit or a refund. I was willing to provide veterinary records. I was on hold for over 30 minutes. The Expedia representative was kind and helpful and kept checking in. They were placed on hold by the hotel. They were told by the front desk staff that there...