"Nice stay but the food was 7/10. Only stayed here to enjoy Xcaret Park but I’ve had better experiences in other resorts"

"We had no hot water the entire week. The repair guy came twice and said it couldn't be fixed. We asked for another room, but the room they gave us was worse: no hot water, was even older than the one we had and the AC made a constant loud banging noise. We moved back to the old room. The food wasn't very good. The main buffet was closed and moved to the theatre, not ideal for food service. The staff was nice, though not very helpful. The pools were dirty. and some broken/missing tiles. I have...

"Habitación limpia, el personal muy amable, el bar variado. Lo único es que me hubiera gustado más variación en la comida de los restaurantes "