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"Wonderful place to stay "

"One of the best stays of my life"

"We nooked 3 rooms with private onsen for our family trip. The room was beautiful and relaxing. The bed and pillows were a bit hard for my taste, but we were so relaxed after the bath that we slept well. The included dinner was amazing with delicious, beautifully presented plates. The morning breakfast was buffet style with a variety of foods to choose. Many of the staff spoke English and they were all accommodating and friendly "

"I’m born and raised in Japan but currently living in the US. I have experienced nice Onsen hotels, but this is the best. I’m pretty sure that I’ll come back to this place!!"

"Great hotel nice area had a great stay high recommended "

"Chose this hotel ostensibly for views of Mount Fuji and the onsen facilities. While Fuji was hiding behind clouds for two days (nothing anyone can do about the weather!) we were able to see the mountain on the morning we left. We had a room on the (Japanese) 3rd floor, but Fuji was still fully visible. The hotel made a lovely change from the hustle and bustle of Tokyo and set in a quiet location. The room was spacious (twice, if not three times the size of the room we had in Asakusa in Tokyo!). The hotel is a little far from the train station to walk, but the hotel shuttle service helps get you to and from the station at specific times of the day. Pick not before 3pm. You can ask the tourist info office staff at the train station to call your hotel when you arrive. Info office open 9am to 5pm. The hotel is very much in the style of Japanese resort hotel, once you are there you can unwind and slow down with a nice onsen experience. The shop in the lobby sells lots of lovely omiyage/local products. Double rooms are on floors 2 to 5, floors 6 and above are for more than two people occupancy. The Japanese breakfast was excellent, as was the kaiseki dinner. Excellent value compared to what you would pay for the equivalent experience in the UK. The hotel staff were super helpful and polite, definitely model examples of Japanese customer service. They cater well for non-Japanese speakers, if you speak English or Mandarin Chinese, not sure about other languages."

"Very well maintained."

"Very comfortable hotel in a decent location. "

"Amazing experience with Ten-yu. We spent a few hours in the attached water park and enjoyed the private onset in the balcony. Free ice cream, tea and snacks in lobby was an added bonus. No need to even pack a bag- clothes, night dresses and all toiletries were complimentary. "