"The room was"

"Very handy for Horsham railway station. "

"The bed was really uncomfortable, which was a surprise for a PI, as they pride themselves on the bed comfort. The bar was open late which was great. The parking is small, only 17 spots and you pay for this daily. "

"Used the hotel as a base when visiting family in the local area. Nice location, very safe. All staff were professional and friendly. Rooms in both the annex and main hotel were spacious and clean, the main hotel perhaps feeling a little more modern. Great breakfast with both continental and hot fresh foods to order. Staff in the restaurant were exceptional! We were offered a fan in our room but it did little in the recent heatwave - totally not the hotel’s fault!! But perhaps consider...

"Not good"

"I am lodging a formal complaint for a severe breach of contract, misrepresentation, and unacceptable staff conduct during my recent stay. 1. Breach of Contract & Misrepresentation I booked a "Family Quadruple Room" via Expedia, which explicitly guarantees 1 Double Bed and 2 Single Beds. I specifically selected this larger layout to provide space to maneuver our heavy international luggage, as we flew to attend a wedding the next day. Upon checking in late at 22:45 on 13 May, we were given a...