"We stayed during a multi day heat wave and really appreciated the efficient air conditioning. The VIP suite was spacious, the beds comfortable and we had a great top floor view towards St. Pauls cathedral. Breakfast was lovely but would have benefited from a few different/new items being added over the four nights that we were there. My teenagers did not enjoy the glass frosted bathroom walls and would have liked an area to step out of the shower that offered privacy. Every employee we...

"On the edge of Stratford. Friendly welcome.Smart decor and mini- room was well equipped and ideal for an overnight. Sadly, there was no hot water. Advised reception on way out at 5pm. Offered alternative room but not accepted as we had late return. Maintenance staff had left. Problem remained upto leaving at 9am. Apology repeated but I had to initiate possibility of part refund - we paid £254 (concert night). Further apologies by message but offered only £38 (£19 ea)for loss of essential...