"I stayed here for 4 nights with my adult daughter in a twin room. It reminded me of a dorm room because of its size, but it actually had plenty of space for the two of us. The shower was a bit small even for us (I'm five feet tall), but it was clean and stocked with toiletries. Our room was ready when we checked in, which was fantastic because we could change, rest, and freshen up right away. It was a bit strange to us that our building was across the street from the primary reception desk, but...

"Staff so very helpful."

"I booked a 4-night stay, assuming that because Swiss Cottage is a Best Western property, it would have standard American amenities like air conditioning. My assumption was wrong. I learned that local owners pay a fee to use the global brand name and booking system, but they retain control over the property itself. Swiss Cottage did not have A/C, and the temperature outside was 30-35°C. The hotel is located in a charming historical building, but these buildings were designed with thick brick...

"Not clean Management not helpful Dirty sheets Dirty bath"

"Only one reason I have given it a 1 * is the fact that the property doesn't have Aircon! I have stayed there during the heat wave for 3 days in June and it was deadly! Almost all hotels on the street have AC and it is a bare necessity these days. Although 2fans are given but in a very small room surrounded by other buildings, it was unbearable. They charge quite a hefty fee and therefore, there should be no justification why the tavellers have to bear with this. Otherwise, Breakfast,...

"I had a quick overnight stay at this property where I checked in at 8pm and out at 8.30am the following day. The room was small, which was expected, but spotlessly clean and fresh. The shower was good and the air conditioning effective. I was disturbed on a number of occasions during the night with people talking and doors closing, but that's possibly because I was located so close to reception. I'd consider staying again if the price was right, but ask to be located further away from reception."

"We recently stayed at this hotel. The location of the hotel is great if you want to be near restaurants and shops. When we stayed there London was experiencing a heatwave in the 89's and 90's. Shortly after checking in we realized there was no air conditioning in the room. There is air conditioning in the lobby. The room had two small table fans and the window only opened an inch or two. With no air circulation and air conditioning the room felt like a sauna. The room was unbearably hot. We...