"Great location, lovely helpful staff, nice living room with coffee etc available, good rooms."

"This was the first tine we had spent more to stay more in the centre of London, and had chosen this hotel over others for the lovely courtyard entrance over looking the gardens. On arrival the entrance was closed for maintenance, which also meant a lot of noice during our stay. So the actual entrance was on a main street - a small doorway next to a restaurant. The extractor fan in the bathroom didn't work and the bathroom steamed up quickly. The window in the room wouldn't stay open either,...