"Pleasant staff, rooms clean"

"It was great"

"I want to give a shout out to this hotel, my son came down with food poisoning and they allowed us a later check out at no cost to give us time and somewhere to stay til our next hotel"

"Everything amazing "

"Stayed at the Loews Sapphire Falls Resort and overall had a pretty good experience. The hotel itself is very large, spacious, and has a nice resort-style atmosphere. The grounds and common areas feel open and relaxing, especially if you’re spending time around the pool or walking through the property. The rooms were comfortable, but they definitely feel a bit outdated, especially with the carpet flooring. A room refresh in the future would make a big difference. The restaurants and food on site...

"Mein Aufenthalt vom 11.05. bis 12.05. war enttäuschend. Während der Express Pass ein toller Vorteil ist, waren die Zimmerqualität und der Service bei Problemen für den hohen Preis inakzeptabel. Direkt nach dem Check-in traten zwei Hauptprobleme auf: 1. Stark flackerndes Licht, das einen Technikereinsatz erforderte (es dauerte 20 Minuten). 2. Ein deutliches Loch im Teppich im Eingangsbereich, etwa 1 cm breit und länger als eine Kreditkarte. Ich habe beide Probleme sofort mit Foto- und...

"Nice new hotel and very clean. The beds were very comfortable and the hotel was geared up for families. We took advantage of the free Universal shuttle bus after purchasing the park passes from the vacation desk on the premises."

"Always a great stay, the Universal Express pass is a great extra."