"Overall, the Double Tree is a lovely hotel with very helpful staff and great customer service. The only downside in our experience was the pillows (1 too small and 1 too big), seems to be quite common these days, but we couldn’t sleep properly on either of them. Also, the food prices are quite expensive (breakfast is approx. £17 and a basic pizza will set you back £21 if delivered to your room)."
"Our last visit before the hotel closes 😢.
We go once a year, normally around Christmas, but as it’s closing soon brought this forward.
Huge thank you to all the Grosvenor team who we have met many times over the years for their kindness and hospitality.
Chester is loosing not just a hotel but a genuinely unique landmark and much of that is down to the amazing staff.
I hope it will return but sadly I suspect it may never have the special/uniqueness it has had as the staff will all have moved on or even retired.
Wishing all the staff and the hotel the very best for the future."
"Clean room with all the amenities you would need breakfast very ample and fresh more was very quiet but that was with the hotel being so close to town centre"
"The room was very clean but the carpet needs pulling as baggy in places. Disappointed with not having a bar menu for food, only food available is if you sit in the restaurant to eat or order room service."