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"The supervisor at check-in said that she put a late check out in the computer as I requested, but she did not. I even asked if I needed to follow up at check out or if I needed to have my keys re-keyed at 11:00 check out. The supervisor said it wasn't necessary since a 1:00 late check out was in the computer. At 11:00 check out, the maid knocked on my door. The late checkout wasn't in the computer. The supervisor expected me to leave. I had to retell my check in story and argue my point. It eventually got settled, but I should not have had to deal with that. I felt like I wasn't believed, and that the supervisor allowed the 1:00 check out just to appease me. Otherwise I enjoyed my stay. I had a great room with a window looking at the lake and a window looking at Michigan Avenue. I was given a nicer view since my room wasn't ready at 3:10 and I had to wait. I think the supervisor felt bad because I had waited and my room still wasn't ready at 4:00. That was nice of the lady. By the way, the supervisor said that the hotel does not honor third party websites perks such as late check out. Not sure why if hotels.com advertised it on the hotel's website. "

"Good experience "

"Nice"

"A great experience "

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