"The Level 1 check-in area was great and use of the lounge very much appreciated. Breakfast was very good and staff super friendly."

"Gym was small & very busy. No seperate gym for The Level, just utilising the same as the rest of the hotel. Getting a workout in the morning was impossible. Breakfast is great & has a good selection of foods. Service overall was fine. Unfortunately they have added a ‘discretionary service charge’ to this hotel now… upon checking out I was informed of the £10.50 charge for a 2 night stay, with no explanation as to what it was for. Assistant was happy enough to remove the bill, but this left a...

"The hotel is ideally located— in the heart of Kensington, a short walk to Museum row and Kensington Palace, and just steps away from the underground ( with service via the Picadilly line direct to Heathrow). A lovely, well appointed property. Excellent hot and cold breakfast, with a lot of choice."

"We initially booked an apartment with this hotel and relied on our experience of staying in their hotels in the past to choose this staying here. That was a huge mistake. The hotel rooms are VERY different to the apartments on offer and I should have read the reviews on trip advisor before booking. We went through staying in 2 apartments within 2 nights of a 7 night stay before being allocated a hotel room for the remainder of our trip. The first apartment was extremely rundown with stained...