"Checkin was more complicated than necessary. 2 people were working and neither seemed to know what they were doing. Our room was in the south tower. The gentleman working asked if we needed help with our bags. We declined. Then we figured out why he asked. Needed to take the elevator up to the 2nd floor, down a hallway, down steps (which wasn't mentioned), a second elevator up to the 3rd floor. Going down the steps was better than trying to haul our luggage back up them. The restaurant was...