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"Sparkling clean room, very comfy bed, staff were helpful and friendly. The breakfast had the best sausage I’ve ever had!"

"Convenient location, it was clean and tidy"

"Fans are needed in summertime. Its okay if they don't have air-conditioning, but fans should be provided in the rooms"

"Room too hot. I booked with twin beds, but the room was with double bed! The receptionist asked us at 22pm if we want another room. Only a fan in the room, couldn’t sleep much as it was too hot during the night. The room was near the main hallway door, so other visitors were going g up and down making noise going through that door all night. Also noises of people waking on the next floor, our room ceiling was trembling from time to time during the night. First time in this hotel, no room view,...

"Difficult review. On the one hand, perfect location, great view, good bed, very helpful staff and nice food. On the other hand, the room was very uncomfortable. Unbearably hot with windows that only open a crack. Very low sloped ceilings in about half the room (which was already tiny). Okay if you're under 5 foot five. At 6 foot 2 my partner hit his head several times, jarred his back ducking to avoid hitting his head and had to bend over backwards to use the toilet. The room was very...

"The staff were very nice and helpful. The main areas of the hotel are pleasant and the hotel was clearly once a very grand building. The superior double room we had was a bit tired but the main problem was the heat. It was facing the afternoon sun and it had been a hot day. No attempt had been made to draw the curtains to keep the heat out so as a result the room was absolutely stifling. The window would only open about 2 inches so no fresh air could get in overnight. The young man on...

"Water only warm not hot , breakfast very disappointing ,not enough choice ."

"Room was clean, hotel was good (for UK standards), staff was friendly and location was quite central. All in all, good!"

"Easy access to the carpark and staff were lovely"

"The hotel is not inspiring on the outside but is well situated for trains, buses and travel to the Isle of Wight. It has the feel of a run-down hotel which is in the process of being up-graded by the present owners. My room had comfortable beds and a newly fitted bathroom but the windows could only be opened a small way as they were blocked by a fire escape staircase immediately outside. The air conditioning unit had seen better days but there was also a fan. Breakfast in the handsome...

"Great location, great staff"

"The West Wing where we were staying was beginning restoration. Shortly, but not too sweetly; for reasons I would be happy to list on request, I consider that Management would benefit in reputation from closing the wing till completion, rather than continuing to exploit its present tired mediocrity."

"We booked a two-night stay at The Montagu Arms to celebrate our first wedding anniversary, so this was a special occasion for us. I would first like to say that every member of staff we encountered was friendly, welcoming and professional throughout our stay. Unfortunately, the accommodation itself fell well below our expectations. The room we were allocated felt tired, dated and unclean around the edges, with several areas looking grubby and in need of attention. It was also extremely hot, and...

"Decor is tired, carpets have holes, room is dated, very hot, can’t turn off towel rails,room not cleaned, dirty glasses, old rubbish in draws. Bar is expensive restaurant is basic food, dirty dog eared old menus…."

"Loved the room, very spacious. Friendly welcoming Staff. Plenty of parking despite a private party held there. Breakfast was decent. Slept well.Lovely selection for lunch & dinner."

"A friendly welcoming comfortable inn. Good value, very nice breakfast. All rooms ground floor in an annexe"

"The bed was super comfy and a king size. Towels were fluffy and big. Room was hot but it was the time of the heatwave and a fan was already in the room so all good. The breakfast was delicious and loads of it. The staff were also great, particularly Jimmy who showed us to our room, he served us a pint and said that if it was not up to standard, to let him know and he’d change it! All great customer service, all round from everyone at the Nags Head - well done all!"

"The staff were wonderful and cheerful. Restaurant and bar were excellent. The rooms were very nice and comfortable. The property is within a five minute walk to the theatres and cathedral. I would definitely stay here again!"

"Reception excellence. Car park machine in reception not easy to use"

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