"So I'll start by saying this is not a cheap hotel. The cost was comparative to some of the higher end places I stay in London. Overall the hotel was adequate with a clean room and easy check in. The issue is the ventilation system that runs from 3am every morning and cannot be switched off. It woke me up every time and is so loud it cannot be ignored. The hotels solution, ear plugs in each room. I raised this point at check out and the staff said it's every room to reduce the pollution. I...

"The staff are extremely helpful. First day I arrived early morning, 7:30 am and my room was supposed to be ready for 3:00 pm. one of the crew took special care of me and she made arrangements for my room to be ready by 10:00 am. she did an amazing job. The hotel lacks a proper restaurant and some minor maintenance issues. I had fish and chips one night and it was frozen boxed fish that you can purchase as any grocery store. The shower drain was plugged, they had to come and fix, the...