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"Staff are excellent, location is brilliant, view is spectacular (room with bridge view), bedroom is clean with a very comfy bed, and the double glazing is incredible! On the down side, the bathroom is very dated and in need of renovation. I expected better for the price paid. "

"Hotel is in a great location, close to the underground, cafes, restaurants and museums. Rooms and elevators are small and carpet needs an upgrade. I would stay here again!"

"Staff was very attentive and accommodating. The hotel was experiencing a leaking roof that was coming through to the lobby but the situation was being handled with little disruption to the guest "

"Great location! Excellent service"

"Breakfast is awesome!"

"Originally, our stay didn't start well, the bathroom hadn't been cleaned, a big clump of hair in the shower! After speaking to a woman on reception ( 3 times) we finally spoke to the manager of the hotel, who was polite, helpful & gorgeous! He kindly upgraded us to a 1 bed suite, it was a perfect experience after the initial hiccup. Will definitely stay here again when visiting london. Beautiful room, close to the Savoy theatre, i cannot praise the helpful manager enough. We enjoyed a swim on our departure day, great little pool we thoroughly enjoyed our stay, 5 stars!"

"The whole process was smooth from checking in till checking out. Rooms were clean, comfortable and modern. Easy walking distance for most places. Couldn’t fault the place for the 2 nights we were there."

"This is a cute boutique hotel in a great spot in downtown London. Checking in was easy and smooth and we were within walking distance of tons of restaurants, stores, and transportation. The room was nice, if small. I accidentally booked a room without windows, which was a new experience, but the mood lighting in the room helped alleviate that to some degree. The lobby is a nice place to relax and the Continental breakfast was great, with tons of options and fresh pastries. Some small downsides that aren't a big deal but worth mentioning: The room did not have a lot of storage for our clothes. The far side of the bed didn't have outlets and we had to run a cord across the bed to charge a phone overnight. The room was also a bit stuffy, without much ventilation. Would definitely stay here again if I came into town."

"Very nice hotel with an excellent position in front of the river Thames. You can walk almost anywhere. We had a little issue with checking onto one of the two rooms booked but this was quickly resolved by Jairo and Orlando who kindly offered us a little upgrade to compensate. Thank you to both of you. Only gripe would be that we were denied access to both bars due to having my four year old granddaughter with us. Apparently access to children is at the discretion of the manager. Being a birthday celebratory weekend we were looking forward to sampling one of their famous cocktails but alas it was not to be. "