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"The shower door wouldn't stay closed"

"I stayed here in February this year and while the hotel itself was lovely, the location great and a reasonable price for its location, there some niggles with service and the lifts that meant i gave it 3 stars. I am delighted to report that on this second visit the feedback Gave to the hotel directly has been taken onboard and all the issues I had were addressed. The rooms were spotless, comfortable and you would be hard pressed to find a comparable hotel in a central location cheaper."

"The Strand Plaza is in a great location and is an excellent hotel. One thing, I asked for a taxi and got a car with driver. Triple the amount to the bus station at 4am. I wasn’t too pleased with that."

"Nice clean hotel, some of decor little worn and in need of touching up in room. Had fractured my ankle last day of holiday staff were friendly and very helpful in assisting me when needed "

"Apart from ordering pizza and them forgetting to actually make the pizza, the stay was fantastic. Bed large and very comfy. Great pillows. Rooms are so well thought out. Staff are friendly and helpful. Love staying at a citizen m hotel "

"Very close to the tube, tower of London. Also was pleasantly surprised that the rooms were even better than the pictures!!"

"Great property and staff!"

"I spent 4 nights with my doughter in a renovated room, we enjoyed every second of our stay. Room service was super and the staff so welcoming and warm, fare price and great coffee at desk as well as in the room... Will definitely come again, highly recommend. Although in the process of renovating the whole hotel. Surprisingly our stay wasnt effected by it.."

"Excellent service close to everything and extremely friendly staff and personnel"