البحث عن فنادق في ثونا أوتيليرا، في تولوم

"Service staff was great. Reception and concierge not helpful at all. Property was great."

"Excellent service. Staff will know your name. Spa treatments and massage was really good. Breakfast room service included. short walk from tulum jungle gym. Popular restaurants all in walking distance."

"We were greeted by a very rude receptionist, Carolina Vazquez, who informed us that our reserved room was unavailable and gave us a lower category room without the cenote view we had booked. Two hours later, we discovered that the air conditioning in that room was also not working. Despite reporting it immediately, it was still not fixed 24 hours later. we requested to change rooms, we were made to wait **an entire hour**, without even being offered water, which was especially disappointing...

"The hotel’s cleanliness and maintenance were impeccable. We especially appreciated being able to communicate with the staff via WhatsApp at any time and how attentive they were to our needs throughout our stay. The price is definitely worth it, as the staff goes above and beyond to make the experience truly pleasant and enjoyable. The breakfast is great!"

"Everyday it was cleaned, staff were always nice with a smile! I loved how they always kept record who left or came back to hotel! Made me fell safe."

"Betty was very accommodating and helpful. She assisted in booking excursions and dinners."

"Amazing experience: exactly what we needed in Tulum We moved to Delek Tulum after having a disappointing experience at Azulik, and the difference was incredible. From the moment we arrived, the staff was welcoming, friendly, and genuinely helpful. They made our group feel comfortable and immediately turned our trip around. The property was clean, well maintained, and everything worked exactly as it should. The A/C kept the rooms comfortable, the Wi-Fi worked perfectly, the amenities were clean...

"Todo excelente , el servicio fue muy bueno , ojalá que se pueda arreglar de alguna manera el problema del sargazo !"

"Super cute spot ! We love it!!! Great location great staff!!! Super recommend"

"The view was amazing. The staff was extremely helpful and friendly. The room was spotless. The location was perfect. Could've used a few more fans or better fans but the breeze was steady."

"Had a great time here but had to leave unfortunately due to sargassum. They do not clean the beach here so there was a big build up and the smell was unpleasant. Cooper was very helpful staff member and eager to help. Room was chic and awesome, we took bikes out for the day which was lovely, and the hotel is in a great location. Loved our time here <3"

"The hotel is beautiful, lush and in a great location. The pool could have been cleaner. It was cloudy and needed to be skimmed. Most hotels of this caliber clean their pools every day. This one didn't feel as clean. And then, of course, all the sargassum on the beach made it impossible to use, but that isn't the hotels fault."

"Everything about our stay at La Zebra was perfect! If you want a small hotel with every detail considered, where the staff are ALL amazing, kind, warm and so friendly then La Zebra is for you. A beautifully styled hotel, complete with every modern touch yet embracing Mexican art and culture, it is the kind of place where you can totally relax. The food and drinks were incredible, our particular favourite was the ceviche! The staff became more like old friends, nothing was ever too much trouble....

"Great stay at hotel Panamera! Staff was very nice & helpful! Great location :)"

"Tulum Paradise! Definitely will be back!"