"Excellent hotel and rooms, poor front disk service."

"The property is wonderful. It has the best Jim by far in San Francisco. The front desk, especially Ali was absolutely fantastic. We were very tired after a long drive. She was very accommodating. Got us an excellent room and sent us a nice welcome gift with a handwritten note. She absolutely went above and beyond and got us off to an excellent start in our stay at the San Francisco four seasons -market Street"