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"The property is good but was totally disappointed by the staff attitude and almost 3 hours delay at our checking in. It was a protected reservation and was supposed to be a guaranteed one before arrival and check in."

"I am not able to rate the quality of stay or the property because we were not able to stay! When we arrived for check-in we were informed that our room was no longer available. Apparently the 2 rooms that Expedia showed as remaining were "dirty" and would not be getting cleaned for occupancy, leaving us scrambling to find something else very late at night. The overnight staff was very nice and helpful in delivering this unfortunate news to us."

"Loved the step in shower, the soft water, and the body wash provided. Ryan was extremely helpful and went over and beyond by helping me retrieve my luggage after the cart got away from me. Was extremely disappointed that there was no microwave in my room, there was no coffee pot in my room, my fridge and iron did not work."

"Pluses: Close to harbor Comfy lobby area Day staff helpful Minus: Nite staff and valet---had to wait 15 min for valet to take care and get in at night. Traffic jam with cars in front parked or not moving? Finally found a desk clerk who seemed nonchalant in getting valet until firm in request. Bar service slow at 9:30 and a bit snippy when asked for a menu. Day staff very helpful and pleasant"

"Room was clean and ready. Breakfast was good."

"Our check-in was disappointing, but the staff was helpful and friendly, especially the receptionist, Yolanda. She offered us snacks and water for the inconvenience. The other receptionist, the tall young man, was also very friendly and helpful. We can’t blame them for the inconvenience because it is out of their hand. The system was down. Other than that, everything was great! The hotel was very clean; we had a suite. Everything that we needed was just in our grasp. This place is absolutely...

"Room was good, breakfast was good, they have a variation of orange juice/guava, i wanted regular orange juice but it was still good"

"Hotel staff was great!"

"Our TV did not work or the phone or the lights or the frig. They did move us to another room and those things worked in it. I believe there was issues they did not know about. The staff was friendly and both rooms were clean."

"They cleaned our room everyday"

"Very clean room and comfortable bed"

"Great stay."

"Clean, quiet, buffet breakfast, friendly staff. We had an amazing stay!!!!"

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