Find all hotels by Highgate Independent in Stow, MA from SAR 687

"Incredible. Staff was so great, 5 min walk to the music venue "

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"The rooms are non traditional , but they are unbelievable . No carpets which is a big plus . I had to book a room in this hotel due to an unexpected cancellation from another hotel . I was going to attend a family affair. Clean , modern , whimsical . Full of very young guests . The check in process is completed via tablets in the lobby with only one person attending the luggage and helping out guests. I’m more of the regular lobby check in but I guess this technological approach is where we are going to . If you want to contact the property and you are in your room , someone in the lobby will answer . But if you are outside and want to call , good luck , a bot somewhere else will answer. The rooms are very clean , modern . Beautiful in one word . But …. If you leave something in the room , let’s say a passport , or a cheese from another country in the fancy fridge, unless you can go back and do your request in person forget about it …. You may need to email or deal with the bot answering you. Certainly this is a SixSigma situation . I guess your corporate headquarters have focused on the technology and fancy appearance and forgot about the human experience . After all , we guests are people, not bots."

"Great stay! Smooth & easy check-in, clean room, easy parking."

"Much cleaner than my last stay a few years ago. Not sure if the owner was probably changed? Of course the price is 50% higher than before, although it's still in the lower among Boston's crazily priced hotels."

"Comfortable beds and pillows, spa water in the lobby "

"Love the Arcadian. Great location. "

"Affordable "

"Everyone was extremely nice and helpful"