"Horrible AC didn't work old rooms lobby looks nice but rooms are crappy"

"Flexible check-out time is the best experience of it all. They do not bug you about an hour or two if you overslept and are checking out a bit late."

"I stayed for the TVD weekend con. First, the female at the counter was rude when I tried asking her a question. She left me at the counter and just left. The other male at the counter noticed what she did and shook his head and was nice enough to call me over to him and he helped me. Once we went up to the room, the room did not have enough lighting. One of the outlets weren't working. The ice machine on our floor had no ice. When I tried to call Front Desk to find out what other floor had a...