"The man on reception was very friendly and helpful. However, we paid for a junior suite but didn’t get given one as they didn’t come with twin beds, so why was I able to book it when I requested twin beds? He offered breakfast as compensation but there was no GF options and we were given greasy deep fried hash browns with pan stained eggs so decided to leave it. The lift was broken with no air con in the halls and we were on the 4th floor. Our room was also a disability access room which we...

"Good location, clean, great shower, air conditioning. T.v. remote not working"

"Es war brütend heiss! Zum Glick ging die Klimaanlage! Katastrophale Möglichkeit um das zimmer zu lüften - daher nach ein paar Tagen extrem stickige Luft im Zimmer!"

"Room very small but modern, clean and comfortable. AC in the room was particularly welcomed in the June heatwave! Helpful staff and very close to Earls Court tube."

"super friendly and helpful staff. equipment could do with some upgrades. on-switch in the kettle in my room was partly broken. kitchenette in my daugther's room couldn't turn - which meant the cabinet door was in the way of the microwave oven which therefore can't be open."

"Great location in between the two for Kew gardens and Wembley in the same weekend. Locaged right next to morrisons and the market so perfect for a breakfast before heading out and plenty of street parming available nearby. Front desk staff were very helpful, we checked in on arrival at 12.15pm so very early and were given a nice spacious room on floor 3. Beds were comfy but only had 1 pillow each and bedding very thin but perfect for the hot weather while we stayed. Air con didnt work but a fan...

"Peter at the front desk was always there with the answers to all our questions"