"You feel welcome as soon as you walk in the door. Very helpful staff. The location is excellent."

"We were initially assigned to an old room that seriously needed to be updated. The front desk graciously moved us to a much better one . The location of the hotel is excellent with walking distance to most points of interest. The staff was very helpful and courteous."

"This was the first tine we had spent more to stay more in the centre of London, and had chosen this hotel over others for the lovely courtyard entrance over looking the gardens. On arrival the entrance was closed for maintenance, which also meant a lot of noice during our stay. So the actual entrance was on a main street - a small doorway next to a restaurant. The extractor fan in the bathroom didn't work and the bathroom steamed up quickly. The window in the room wouldn't stay open either,...