"The room I book was not like the one pictured"

"The staff by far is my favorite. Thank you Kristina for always fixing my reservation. Thank you Ralph are always making my room just the way I want it. Thank you Jasmine for fixing things when it's not the way I want it. Thank you Shannon for always making me smile"

"We booked this room weeks before our trip. When we arrived there, just after 10pm, the staff said the motel was sold out. They gave our room reservation away. They mentioned some sporting event most likely had all the hotels booked. What is a reservation even for?!"

"Room was very clean, staff were very nice."