Find all hotels by Independent in Serena, IL

"None of the services advertised were available "

"Water was extremely cold when we tried to take a hot shower! "

"Staff was friendly. Check in was a breeze. Room was a bit well worn, but clean and cozy. Only issue we had was some of the lamp outlets in the room didn't work very well, if at all. Breakfast was minimal which was fine, but if you're looking for a huge spread, you won't get it here."

"Friendly staff, nice playground, good ice cream at the resort cafe, and neat “cabin-like” decor and atmosphere. Cons - many water park areas closed off for construction, no towels at the water park (they ran out and never brought out more from the dryer after waiting almost 2 hours for towels), housekeeping never came to our room even though we didn’t put out a do not disturb sign so towels and toiletries were not replenished, and no one would answer when we called the front desk… we would have to go track someone down in person if we needed something. Luckily, my OneKey card had an enough points that we got a really good price on the weekend stay, which is why I am still giving this location a 3 out of 5 for value. It I had paid full price for the weekend, I would have given it a 2/5. "

"Hotel was not clean in every area. The lady who checked us in stated she was a manager. She was very rude and scolded us for booking a room through Expedia instead of booking directly."

"Breakfast limited. Waffle maker, dry cereal, Jimmy Dean breakfast sandwich, apple or tangerine, and coffee."

"Nice area, nice clean room, comfortable beds"

"Great room! Great breakfast! Will stay here again if we're ever in the area!"

"Poor breakfast selection.Clerks had strong accents,hard for me to understand."