"i need a bigger room so I got the terrace ocean view with two bedroom 2 bathrooms. i already knew that the room was outdated which was completely fine. I was definitely mislead because no where in the pictures did it say my room was 2 levels otherwise i would have never booked it with 2 kids under 2, huge hazard, my room had 4 levels of stairs to separate the two bedrooms. The unit had no ac throughout only ac in the 2 bedrooms; we were hot throughout the stay. There was no trashcan upstairs so...

"Air conditioning in room was not working despite requests to fix. For $400+ per night, this should not even be come up as an issue."