Find Hotel with a Concierge in Santa Cruz Island

"The staff is absolutely amazing. So very relaxed and helpful. The breakfast is a full bery tasty breakfast and the woman preparing it is wonderful. They even sent us off with a bagged lunch when we left earlier than 7am and had light crackers and cookies available throughout the day. Location is very convenient. They even have a separate area accessible to guests on the waterfront that we found to relax and read. I highly recommend but if you have difficulty with stairs I would suggest not staying here as reception is one floor up."

"The Royal Palm offers a truly immersive Galápagos experience—set inland on a stunning 100 acre property, far from the touristy feel of the ports. Recently under new ownership, the property is being refreshed: rooms are spacious and renovated, the pool has been redone, and quiet renovations are underway, including apparently a unique lava tunnel spa. Some exterior areas still need attention, but the overall feel is serene and authentic. Service is top-notch and boutique-level, with attentive, personalized touches throughout. A special thank you to Gustavo, the ever-present and gracious manager. The restaurant is excellent, with a warm team—Rita made us feel at home and remembered our names. Breakfasts are fresh, varied and awesome. Excursions can be organized by the hotel and work seamlessly. Duncan gave us a deep dive into the island’s geology and ecology, while Maritza kept our 8–14-year-olds fully engaged with her energy and knowledge. Boat tour days were a highlight—fantastic snorkeling, incredible island views, and a surprisingly gourmet chef onboard (kudos)! The boat crew was kind and professional. Guide quality, however, faltered which was disappointing. Overall, The Royal Palm is a peaceful, character-rich base for a Galápagos trip—elevated by excellent service, comfort, and nature. "

"Beautiful resort, impeccably clean, very kind and enthusiastic staff. Delicious restaurant. 5 stars all around, we will definitely return!"

"Se lo recomendaría a cualquiera que venga a Ecuador por primera vez. Después de disfrutar de Puerto Aoya en las Galápagos, se puede entrar en contacto con la vida de los lugareños en el restaurante y supermercado Bellavista. El hotel se encuentra en un lugar tranquilo y relajante. Para llegar a Puerto Aoya, recomendamos alquilar una bicicleta y coger el autobús de vuelta al túnel por 50¢. El personal es amable."