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"The property was amazing. The spa was beautiful and very relaxing "

"When we arrived we were told that the room was ready. However, we get to the room and the maintenance man was Inside with the door open, the floor was wet and it reeked a mildew smell. Tried to air it out but the air wasn’t helping. Went to open the balcony room door and it had what appeared to be some type of red sauce on and near the handle so it wasn’t cleaned of the prior people’s germs. The floor was cracked and the ceiling had spider webs. Then, the main entrance had a flood"

"Honestly great hotel, clean, great entertainment even the food was amazing 10/10 the beach was nice as well ! Drinks were fire 🔥"

"Yes"

"Food was delicious. Rooms were always cleaned very well. "

"The best hotel experience I have had through and through."

"Exceptional Service & High-Energy Vibes Rating: 4.5/5 I recently stayed at the Princess Grand Jamaica for a celebratory father-son getaway. The "heart" of this resort is the staff—98% of them are absolutely incredible, and the check-in process at 3 PM on 4/23 was the smoothest I’ve ever had. Staff Standouts: • Gabereanna went above and beyond by cleaning the grill specifically to make me a vegetarian quesadilla. • Odain, Rashelle, and Vanessa (Jamaican restaurant) provided top-tier service. • Rockayla & Crystal (Food Market) and Nicola (Smoothies) made every morning a delight. • Renardo, Lamont, and the host at the Mexican restaurant were impeccable. • The Concierge and the Security team near room 6109 were professional and warm. Entertainment: The energy here is electric! Huge shout-out to Donald, Naomi, Kiki, and the dance team. The Broadway musicals, multicultural shows, and the fire-filled White Party were world-class. We also appreciated the thoughtful fruit spread and wine sent to our room. Room for Improvement: • Pricing: The gift shop and spa are very high-priced ($70 for sunglasses and aloe). • Amenities: As an Expedia VIP, I didn't see much benefit (no room upgrade or spa discounts). • Beach: The man-made beach is very rocky and shallow—more like a kiddy pool. • Privacy: The room was nice, but the shower is quite exposed. Despite the beach and pricing, I’d definitely return for the food, vibe, and phenomenal people."

"Great place to stay!"

"Great location right on 7 mile beach with delicious breakfast and great lunch and dinner menu. Spacious hot tub and pool. Amole parking. Amazing amenities for the price. Great value, highly recommended!"