"Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being."

"Really awful reception into the hotel. Very dirty entrance area. Staff were okay once we started talking but initially not nice at all. Such a basic hotel. Carpeted room!?- why? And of course stained! No shower gel just an empty bottle. We regretted getting a room here the moment we pulled up to the hotel."

"Great location for the city center. Clean rooms and the breakfast was great!"

"Good location, excellent breakfast. Great value for money"

"There was no refrigerator or microwave in the room, which was a no-no for me, and there was no safe in the room to keep your valuables when you go out. The room was not cleaned on a daily basis"

"The only concern I had was with the shower/bathtub combination. It is very difficult getting out, because the floor of the room is 6" lower than the bottom of the tub. And without anything to hold on to, I found it very dangerous."