"Such fantastic staff. Loved it. Don’t tell your friends about this place because it’s too good it must be gatekept. also be ready for lots of stairs "
"The property itself is beautiful, the beach and surrounding areas are beautiful and clean and not so busy. The customer service is exceptional. The only cons are that there is not an AC in the bedroom, only 2 fans so the heat and humidity was unbearable during the afternoon. Additionally, they have a fridge in the room with snacks that gets locked the night before you check out without warning. We left personal items (new beverages and snacks) in the fridge and were not given the chance to take...
"Check in was difficult! Over paid, arguing to get day back. Nobody speaks English, unorganized. Finally got to room. The resort is under major construction. Welding and grinding all day first week. Regular construction for next week. What’s not under construction needs work! No plugs work by pool. Half the light bulbs work in villa. Hot tub - warm no bubbles. Pool freezing cold. NO food or drinks available first week.
There is not a spa there. You can call a number for massages. No staff to...
"We stayed for 2 weeks this trip. Blanca was very attentive and kept our room clean. Martha, Jesus and all the kitchen staff are excellent. Lalo is very friendly and willing to answer questions. If you need a blender or whatever just ask! I had seen negative reviews from when we were there in February from entitled people who were rude to us while we were staying and made issues with all other guests. I would put little faith in that review. The pool was sparkling blue and inviting. Short walk...
"Not sure if it's because it's off season or they have a new tower it was not ask clean as it was in feb I had to ask for my room to be recleaned when I arrived and the service didn't compare to the last time . I'd call front desk and never get through . They care if you attend their vip breakfast and then you matter but it's the same breakfast you get included . I did it last time"
"We had a wonderful time at this resort! The rooms were big and very nice. This place is very kid friendly! The staff was amazing! Don’t have a single complaint about the service. I’ve seen a few negative reviews about the food but we all loved it! Every night for dinner, they’d switch it up. One night was Oriental night, Italian the next, Tex-Mex…. Absolutely delicious. The beach was breathtaking, crystal clear water and they had servers on the beach who’d bring you drinks. They were amazing!...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.