Find all hotels by Cordial Hoteles in Puerto Rico from SAR 420

"We booked a partial ocean view room and received exactly that. The place was clean, with only a few minor issues, such as a leaking shower cabin and plastic covering on the mattress, which made the nights overheate. Overall, it was excellent value for money. The location was close to the beach and transport links. It was quiet, and the staff were friendly."

"The daily entertainment was very good. Breakfast and food overall at the complex was okay."

"Outstanding facility with amazing pools for everyone, kids, families and adults. Staff super helpful and kind, proximity to Morgan and all it's beauty. Special Kudos to the hotel staff and waiters for helping us when my daughter fell sick unfortunately. need to go back to make the most of it."

"Excellent choice of breakfast"

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"Sea view was amazing. Very clean room and helpful staff"

"Horrible location like benidorm. Great views. Dont be conned by superior rooms at twice the price they are all basic just expensive ones higher up hill. Would never stay again, terrible location, noisy hotels opposite. Package holiday hell. "

"My third time at the hotel. A great property in a good location for walking to the beach or the commercial centre."

"Great all round!"