"Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!"

"Spectacular service. All staff are customer service oriented. The room and property is clean. If I would have to give a recommendation, it would be to have more entertaining activities to do, specially at dinner/evening/night time. "