"Room and staff were wonderful. Outside grounds were not as well maintained as they have been on prior stays"

"Significant Service Failures - Not What You'd Expect from Marriott I booked multiple rooms to host out-of-town guests for the weekend. What followed was one of the most frustrating hotel experiences I've had in years of global travel as a Marriott Lifetime Gold Elite member. Three significant failures: 1. Repeated key card failures - Guest room keys stopped working multiple times throughout the stay, leaving guests stranded outside their rooms for over an hour each time awaiting resolution....