"Inside was fairly clean. The outside could use a power spray cleaning at least every week from the smell of urine. Luggage Staff was extremely helpful. Check-in Staff that helped me could be more friendly to encourage customers to come back. Overall stay was okay to good."

"For a property in the middle of the city in an older part of the city and right in the heart of Chinatown, this property is awesome. But it’s missing a lot of the amenities that Hilton’s are known for. The finishes are not as high end, the ac is not updated (found out they are just window boxes like found in cheap hotels that leak air), no room service, and smaller bathrooms. Being in the heart of a busy city and having the open air conditioner means you can hear the cars and people and planes...

"Very nice basic hotel highly recommend the views was beautiful pool was warm gym had the right equipment"

"Dated , dirty , focused on monetization and not on guest experience. But this may be the trend in union square, all these places are old and maintained enough to keep going. I think for more luxurious , guest oriented experience , there are other areas of San Francisco , but are pricier as expected. So I guess for the money this place wasn’t horrible."