"Great restaurant and facilities "

"Upon booking it was not established that there would be a $480+ amenity fee. The room was NOT ready during regular check in hours, I was told I would get notified when it was ready and was never given any confirmation that it was ready. Hours later, I had to go back to the front desk to which the staff member had to call another representative and then was given my cards with no explanation, no apology or any compensation for the trouble. The pool was not open until April 3rd to which the...