"Staff was very friendly. The building is a bit dated and worn looking but I think they are in the process of renovating. The breakfast buffet was disappointing. Food was cold and some items were not being replenished. "

"As with other properties in the chain, the Best Western in Niagara on the Lake offers excellent value. Our room was spotless and comfortable - starting with the beds and pillows. We enjoyed the breakfast and dining area. And the staff were eager to provide advice and help in any way they could."