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"The staff were lovely and anttentive, the food was great and the hotel is conveniently located. Overall, a decent stay but not good enough to return. It is looking rather dated now and needs some TLC. The rooms are bland and could do with a picture or two and the spa area isn’t the best, it needs a clean if I’m honest! "

"Pretty room, very cozy. Comfy bed, plenty of warm water (not actually hot, but warm enough). Very close to the river, shops, restaurants, and sights to see, and walkable from the train station. Very accommodating about our breakfasts (they arranged a takeaway for us when only late slots were available the first morning, and a before-usual-times the next day when we had a very early train to catch). Super helpful half-a-level elevator in the lobby to get luggage/wheelchairs/whatever from street level to the reception desk. No complaints at all, this is a fine establishment. And although we’ve agreed future trips to the UK will focus more on villages and small towns, and less on cities, York is an exception. It’s a special blend of the old and the newer, and really quite charming and beautiful. The Shambles was fun, Westminster was stunning (and the climb to the tower just as challenging as they warned, but well worth it), the wall around the inner city - we loved it all."

"Very comfortable stay, conveniently located near to the train station and town. Staff were full of friendly Yorkshire charm. "

"Excellent accommodation, very conveniently located, very good dining, and very helpful staff. "

"We were welcomed with a big smile at check in (Thankyou Reece), very helpful, professional and kind staff throughout or brief stay. Breakfast was fantastic, kids enjoyed using the automatic pancake maker (thanks Mandy). In short a fabulous stay. Thanks again."

"It is not a multi-storey concrete building. It is a lovely old townhouse converted into a very nice hotel."

"A lovely property and really quirky. I stayed for one night and found it to be very welcoming. The breakfast was great and they had a veggie option. Stayed in room 2 that had a private bathroom outside the room but it was very well equipped and is only for the room, robes are provided and it’s close to the room so wasn’t a problem for me at all. Thank for a lovely stay. "

"Very friendly and helpful staff in all areas. The breakfast items were disappointing- most had no taste. "

"Staff were very helpful and friendly. Will return when in York. Good location close to the train station and city centre. Very quiet room, comfy bed and duvet. Sora restaurant upstairs has beautiful rooftop bar with views of the minster and exceptional sushi dishes. "