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"Room was nice and clean. Shower hot water supply was not that great. Heat pump on 30 didnt heat the unit sufficiently. No extra heaters in the rooms so we bought our own to heat the our bedroom. Outdoor pool wasn't very warm. Private spa was only just warm considering we ran only hot water to fill tub. Tub was grubby, could feel the uncleanliness on the sides. Good location, nice staff, nice facilities, just a couple of things let it down a bit."

"Clean spacious room which accommodated our family dog - appreciated the pet friendly atmosphere"

"The spa was res"

"Breakfast was delicious. Staff was amazing and accommodating. Room was clean and well stocked. Views were surreal with full rainbows across the lake. Thank you for a wonderful time."

"Perfect stay! Beautiful location, right on the lake shore, and beautiful property. Kayak, spa, sauna, and less than 10 mn drive to downtown Rotorua. Wish we could have stayed longer!"

"Easy check in, staff was amazing. Room was clean and warm. Wifi had good service. Plenty of parking. Didn’t get to try the restraunt but overall an amazing stay. Would definitely come back."

"Clean room"

"Waited at the front for a couple of hours, no one was in the reception area so we could check in early. No utensils, we had to ask to get a microwave. The condition of room was quite unattractive."

"The room was awful! Had over 500 ants, dirty, wet with rain water coming in to the room. We complained to you and the owner. He agreed to move us but charged us more than twice the rate for the room. It was very unhealthy to stay there. I would like to make an official complaint with you all as it was a shed changed to a room and just not a bedroom. No tables, closet or anything. Absolutely awful!! Disappointed that you could not do anything to help us and we were forced to stay there for one...

"The place wasnt refreshed for our stay. Dust inside all the cups and on the tables etc. A dead roch sitting in the container that held the tea n sugar. Need to supply 2 more towels as there was 2 people staying 2 nights and we only had 2 towels. Lawns were unkept. Theres a tin shed ryt out where the bed is. It was scratching n banging up on the wall and keeps you from falling into deep sleep. The blue pillow cases had dribble stains on the fabric. If these details where more tended to it would...

"I did not like there was no actual kitchen or dining space. Did not stay for the full length paid for id like some sort of reimbursement. This wasa"

"Very unhappy about arriving the house to find it hadn't been serviced rotten food in the oven so we didn't dear use the oven the entire stay Had to clean all the plates and cups cutlery. The house had a musty smell that no matter how much you sprayed air freshener. Also was unaware that they had 2 other accommodation on the property which meant we had to share property with strangers . Only good thing about this house was the bathroom shower. Definitely wouldn't recommend it to anyone. Feel I...