"We arrived before check in time and were informed our room was ready. Great. We were helped with customer check in by a member of staff. We arrived at our room and the bed was a standard double, our booking was for a queen size bed. Also no mini fridge in the room as our bookings also confirmed. Went to reception, they arranged for a mini fridge to be brought to our room and a bottle of wine as it was my birthday. They arrived. Fridge had a broken plug and there was nowhere in the room to...

"Manual check in where you need to plot in your information all over again. I came very late so this was a bit annoying. Toilet had some nasty hairs from the last cleaning - only took a flush to fix that."