"The staff were lovely, but the hotel itself needs attention, shower wasn't great, wall paper was hanging off, generally it just needs updating. The breakfast was good."

"Location is superb, especially if traveling to and from Heathrow. Tons of restaurants and shops. Bedding was comfortable and rooms were clean. Staff was super! I highly recommend staying here."

"The location and design are the main highlights of the property. The interior is modern but cozy and the rooms are very spacious. The breakfast to order menu is extensive and the public areas are perfect for work or reading."

"Air-conditioning didn't work (room was 31°), refrigerator didn't work, keypads for rooms don't work anymore so you're given a key that takes 5 turns and your whole body pressing on the door to open. Plus housekeeping came into my room while I was napping WITH the "privacy, please" sign on the door...Are you kidding me? Avoid, avoid, avoid."