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"The hot tub 5-minute duration is much too short. It should be 15-20 minutes as is our experience at home, or at least 10 minutes. What an annoyance to have to get out of the tub to reset the timer every time just as we are getting settled in and relaxed."

"My family looooooooved this hotel. Loved it. So close to everything yet so remote. Felt like we were in the heart of Banff while enjoying the calm of Banff. Highly recommended!"

"Hot tub and cold plunge was very nice and clean. Staff were helpful."

"Very friendly and helpful staff. The lodges are in a relatively good location, and you can reach downtown Banff very quickly from the bus stop right next door. We were also provided with a free 3-day bus pass. Another positive feature is the hot tub, which is even open until 11 p.m. Unfortunately, the room itself was relatively dark and, despite the lighting, not very inviting. The furnishings are a bit dated."

"The location is excellent, the front desk staff are extremely helpful, and the breakfast is quite good. However, the noise level is overwhelming, and I’m surprised that so few reviews mention this issue. During the first night, I barely slept. I could hear every single person using the bathtub or taking a shower from around 8 PM to 8 AM, and any conversation happening in the hallway was clearly audible inside the room. For light sleepers, this may be a significant concern."

"Great vibe and great staff, they were eager to help. Stayed there three nights and I don’t know the policy but our room didn’t get clean at all. We didn’t mind though."

"room and service as well as staff were first class"

"Great location and nicely maintained"

"The property was very well maintained, staff were very professional and accommodating."

"Front desk staff were helpful!"

"Room design was unusual but overall very good"

"Great views !"

"Nice place to stay in, clean."