"We booked the more expensive room and when we arrived they gave us the cheaper room that smelled. When I returned to the desk they told me it was a pet room (hence no carpeting). They changed it. When I checked out I asked if they could kindly hold my bag because my husband took the car to a meeting and would pick them up in a couple hours so I did t have to drag them to breakfast meeting. They refused. No willingness to accommodate me. Very disappointing customer service for a Best Western. ...

"The facility should have water available in the lobby or sale water"

"It was a very pleasent stay."