"Check in was a bit challenging as they weren't responding to messages so we waited outside in the heat until another guest let us in. Reception & breakfast is on the 3rd floor (no elevator). We booked a room titled "City View" but it was a view of a laneway & an old run down building. Room was very small. We had no hot water for the first night and also the next morning (showering was unpleasant, freezing cold). The air conditioner was so loud it was hard to sleep & it stopped working on the...
"Riva’s Hotel was overall a very pleasant experience. Staff was helpful and friendly and the location was close to the waterfront. The rooftop restaurant had a beautiful view and good food. Loved walking everywhere within 15-20 minutes to shop, eat and sightseeing. Our room was comfortable and nice, although there were items that needed repair and maintenance. Overall, I recommend this boutique hotel."