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"great experience"

"One of my two favorite hotels in London. Fantastic location, great staff, modern facilities. The bar always features an amazing collection of signature cocktails. Highly recommended."

"Great location, clean, friendly staff"

"Mary was amazing!"

" Very nice hotel close to Kensington palace,tube station and hop on hop off bus"

"Very convenient for flying out of Heathrow!!"

"from the moment we checked in to the moment we left everyone was very nice. we purchased ABBA tickets from the concierge and he went the extra mile to confirm we had the tickets when we couldn't download them online. the shower was good size with solid water pressure. the rooms are big. i wish the bed had USB ports on the nightstands, that's really the only downside i can think of. free water bottles every day if you asked. big sink in the bathroom."

"Check in staff were great and went above and beyond to get our room ready for early access to let us get in before heading off to a concert at 1pm. Hugo in the sports bar was also brilliant, despite being super busy with bar customers and table orders. Great stay. "

"Great hotel, great service and good location near Hyde Park. I liked being able to walk out the hotel and go running in Hyde Park. The room also had an amazing view over Hyde Park and Kensington Palace. Despite the area being busy, it was very quiet. The hotel was fairly close to to tube stops so getting around London from the hotel wasn’t an issue. "