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"This stop was one of many for my honey moon trip. The overall experience was amazing. Not because it's as luxurious as the Four Seasons (it's not) but because the staff was able to quickly adapt to challenges and come up with a quick solution. Keep in mind that if you act like a self entitled ********** dont expect the staff to try their best with a smile. You need to treat them like human beings such as you. Don't think that because your European or Asian or any ethnicity that you are more cultivated and know better. Overall the facilities were nice. The beach was nice and the huge outdoor pool as well. Regarding the food, the breakfast buffet was amazing, great selection of sweet and salty but if you show up 20 minutes before the end don't expect to find all the great selection althought there is still a lot of amazing stuff towards the end too. The downside is the food for lunch and dinner for the restaurants. They have Asian, Italian and local food but it's quite average. I didnt even bother trying Italian or Asian food. On a positive note the Turquoise restaurant near the pool has some good things until 5pm (the pizza is so-so). The cocktails could have a little more alcohol in them, I found them a little weak in that regard (the pink lady is pretty good and refreshing). Overall it was a great relaxing experience. The staff is fantastic. Shoutout to the front desk lady bosses Malika and Fathima who know how to take care of everything."

"Generally helpful staff can help provide assistance to make up for the staff - the bar comes to mind - who stay busy disappearing into back rooms to avoid the guests. But the helpful staff members well make up for their more elevated colleagues."

"Was my honeymoon first night after my wedding and checking i found out my keys room are not working i stayed 1 hours between my door room and reception to fixed but finally they switched my room to other uncomfortable room But its fine it could happen no problems Seconds day i went to the recipient to tell them if they could get me my original room cause it more comfortable the manager Named ANIS he told me you heing waiting for 24h u could wait another's 24h and he talked very bad to me Thats person has no manners I went to the pool to relax with my wife and we found that was a a family from libia they being very aggressive cursing and yelling without respecting other family's 3 different people's talked to them please to keep it quit and went talked to them nicely please stop cursing and yelling i have my wife here and its my honeymoon im trying to relax and have fun They HEAT ME and cursed me In front of stuff managers security I had to book other hotel cause its unsecured hotel and unhelpful stuff Its a shame for a 5 start hotel I will never come back and i dont recommend this hotel everywhere in the world Poor service poor security poor stuff poor management "