"I have stayed 4 different hotels on my trip to Canmore, Banff, Lake Louise and Jasper, and this one is the worst. So many things I want to complain about, I have to carefully order them.
1. Room was super hot on my first night there, even after I turned the thermostat to lowest. I had to complain to front desk the next morning and the lady there sent a service worker to fix it. She responded quickly, for that I’m giving a 2 star, otherwise it will be 1 star.
2. I booked family suite, which is big enough, but all family suites are right next to main road and across from railroad. The train runs whole night. Do NOT book their family suites.
3. Their WIFI doesn’t work, especially in living room of family suite.
4. I booked for 3 guests but they only gave us 1 tiny bottle of shampoo, conditioner, body wash. I fully understand the environmental impact of detergent but I don’t think we 3 can finish showering with that."
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